Privacy Policy

📄 Privacy Policy - Grandma Beauty

Last updated: May 18, 2025

At Grandma Beauty, we take your privacy seriously - just like we take your skin. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from grandmabeauty.com (the “Site”), or contact us in any way about our services.

In this policy:

“we”, “our” or “us” = Grandma Beauty
“you” or “your” = anyone using our site, placing orders, or contacting us
“Services” = our website, content, shop, and customer support

Please read this policy carefully. By using our Site, you agree to its terms.

🔄 Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or to improve clarity.
When we update it, we will:

  • Post the revised version on this page

  • Update the "Last updated" date

  • Notify users as required by law

🧾 What Information We Collect

Information You Provide Directly:

  • Your name, email, phone number, shipping & billing address

  • Order details (what you bought, when, how)

  • Account information (if you create one)

  • Any messages or support requests you send us

Information Collected Automatically:
We use cookies and similar technologies to collect:

  • Your IP address, browser type, and device

  • Pages you visit, products you view, time spent

  • Interaction with content or ads

Information From Third Parties:
We may receive information from:

  • Shopify (our ecommerce platform)

  • Payment providers (e.g., Stripe, PayPal)

  • Ad/analytics platforms (e.g., Google, Meta, TikTok)

  • Shipping & fulfillment partners

All third parties we work with are required to keep your data safe.

🎯 How We Use Your Information

🛍 Provide our Services

  • Process and ship your orders

  • Accept payments securely

  • Communicate with you about orders, returns, or account issues

  • Manage your account (if you have one)

📢 Marketing & Advertising

  • Send you emails or promotions (only if you’ve agreed)

  • Show you relevant ads across platforms like Meta, TikTok, or Google

  • Improve how our ads perform

Note: If you’re located in the EEA, we rely on legitimate interest to process your data for marketing under Art. 6(1)(f) GDPR. You can opt out anytime.

🔐 Security & Fraud Prevention

  • Detect, investigate or prevent fraud and misuse

  • Secure your account (please don’t share your login info with others)

💬 Customer Support & Improvements

  • Respond to messages or help requests

  • Improve our Site and how it works

  • Train our systems to serve you better

🍪 Cookies

Yes, we use cookies - not the chocolate-chip kind (sadly), but ones that help us:

  • Keep you logged in

  • Remember your cart and preferences

  • Run analytics and personalize your experience

  • Show you useful ads on other platforms

You can manage cookies in your browser settings. Just know - disabling them may break some site features (and possibly Grandma’s heart).

🔗 For Shopify’s cookie details: https://www.shopify.com/legal/cookies

We also support Global Privacy Control (GPC).
If your browser sends a GPC signal, we treat it as a valid opt-out of tracking/ads.

🔁 How We Share Your Information

We do not sell your personal information. Ever.

However, we do share it with trusted third parties who help us run Grandma Beauty smoothly. These include:

🧩 Service Providers & Partners

  • Shopify (ecommerce infrastructure)

  • Payment processors (Stripe, PayPal)

  • Shipping providers (DHL, Canada Post, USPS)

  • Analytics & Ad platforms (Google, Meta, TikTok)

  • IT/security support, cloud storage, and customer service tools

These third parties only access your information to perform specific services - and they’re contractually required to protect your data.

🤝 With Your Consent
We may also share data when you give us permission - e.g., logging in via a social account, or choosing to leave a public review.

⚖️ Legal or Business Reasons
We may disclose your information if required by law, to respond to legal processes (like subpoenas), to enforce our terms, or to protect rights and safety - yours or ours.

🧍 User-Generated Content

If you post a public review or comment on our site or social media:

  • It becomes public content

  • We are not responsible for what others may do with that info

Please think before posting personal or sensitive data.

👶 Children’s Privacy

Our Services are not intended for children under 16.
We don’t knowingly collect or process data from minors.
If you’re a parent and believe your child has shared information with us, please email us at support@grandmabeauty.com - we’ll delete it.

🧑⚖️ Your Rights (Depending on Where You Live)

Depending on your location (e.g., EU/EEA, UK, Canada, USA), you may have rights over your personal information:

  • ✅ Right to Access - You can ask for a copy of the personal data we hold about you.

  • ✅ Right to Correct - You can ask us to fix inaccurate or incomplete info.

  • ✅ Right to Delete - You can request that we delete your data - unless we’re legally required to retain it.

  • ✅ Right to Opt-Out of Tracking/Ads - You can ask us not to “sell” or “share” your data for marketing.

  • ✅ Right to Portability - You may request your data in a portable format.

  • ✅ Right to Withdraw Consent - If you’ve given consent, you can withdraw it at any time.

  • ✅ Right to Appeal - If we deny your request, you can appeal. We’ll always explain why.

🕒 Data Retention

We keep your information only as long as needed for:

  • Order fulfillment

  • Customer service

  • Legal/accounting requirements

  • Analytics and improvement

Once it's no longer needed, we delete or anonymize it - unless required by law to keep it.

🔐 Security

We follow industry best practices to protect your information - but no system is 100% hack-proof.

Please:

  • Use strong passwords

  • Don’t share your login

  • Contact us immediately if you suspect unauthorized access

We do not recommend sending sensitive data over email or public chat.

🌍 International Users

We may process and store your data outside your home country, including in the United States or Canada.

When we transfer data internationally (especially from the EU/EEA), we rely on:

  • Standard Contractual Clauses (SCCs)

  • Other lawful transfer mechanisms

📬 Contact Information

Grandma Beauty
3211 Lednier Terrace
Mississauga, ON, L4Y 3Z7
Email: support@grandmabeauty.com
Phone (Urgent only): +1 647 674 0421

We’re the data controller for all info collected via grandmabeauty.com