Return & Refund Policy

Return & Refund Policy – Grandma Beauty (USA & Canada Edition)

Because beauty is powerful, but boundaries are essential.

✅ Return Eligibility

We get it - sometimes things don’t work out. That’s why we offer returns within 14 calendar days from the date your order was delivered. But before you tape up that box and run to the post office, make sure your return meets all of the following:

  • The item is unused, unopened, and still in its original, flawless condition

  • The safety seal (if applicable) hasn’t been broken or messed with

  • The original packaging is intact - no torn boxes, no mystery stains, no creative “repacking”

  • You have a valid proof of purchase (your order confirmation email works perfectly)

  • You contacted us at support@grandmabeauty.com and got our go-ahead - don’t ship it without hearing from us first

If your return doesn’t meet the above? Yeah… it’s not getting accepted. Sorry, not sorry.

❌ Returns We Politely Decline

We're all about fairness, but we’re not a testing ground for half-used products. So here’s what won’t fly:

  • Items that have clearly been used, opened, squeezed, dipped into, or decanted

  • Products without their original packaging or hygiene seals

  • Bundles or kits returned partially - all or nothing, darling

  • Items that look like they've been through a TikTok “empties” haul

  • Suspicious behavior. If we smell policy abuse, repeat returns, or refund-fishing tactics - the return’s off

Each return is manually reviewed, because bots don’t do beauty. We reserve the right to refuse returns that feel off - vibe-wise or evidence-wise.

🚨 Allergic Reactions (Skin Drama Clause)

We care about your face. A lot. If you think you had an allergic reaction to one of our products, send us an email at support@grandmabeauty.com with:

  • A clear photo of the reaction

  • The product name and how it was used

  • Your order number and when it was delivered

  • A brief but honest description of what happened

We’ll review your case with empathy and logic. Depending on what we find, we may offer a refund, store credit, or replacement. Sometimes we’ll ask for the item back to investigate. And no, we don’t play doctor - so consult yours if you’re unsure.

📦 Return Shipping (We Don’t Teleport Yet)

Unless you received something defective or incorrect, return shipping is on you.
Want us to email you a pre-paid label? Sure - just note that $7 USD will be deducted from your refund.

  • Items are your responsibility until they reach us in one beautiful piece

  • Use a trackable shipping service - lost returns = no refunds

  • Shipping costs (original or return) are non-refundable unless we royally screwed up

  • We may charge a $5 USD restocking fee to cover inspection and processing (and coffee, because humans review this stuff)

💳 Refunds (How You Get Your Money Back)

Once your return passes inspection (and we confirm it’s not an empty jar or repackaged soap), we’ll process your refund within 5–7 business days to your original payment method.
Depending on your bank, it may take a bit longer - blame them, not us.

We reserve the right to issue store credit instead of a refund if:

  • The item was bought during a promo

  • It’s your second (or third, or fourth...) “wrong shade” situation in two months

  • Our team believes it’s the best option based on your order history and vibes

We won’t refund if:

  • Your item was used or doesn’t pass inspection

  • You sent it without prior approval

  • You initiated a return outside the 14-day window

Chargeback attempts on valid orders? Cute. Your account will be flagged, frozen, and possibly passed to legal. Don’t.

🧾 Damaged or Incorrect Items

We pack with love, but if your product arrives damaged or if we sent the wrong thing (rare, but hey, we’re human), email us within 48 hours of delivery with:

  • A photo of the item + packaging

  • Your order number

  • A short “what happened”

We’ll fix it. Fast. And no, you don’t need to return broken lipstick. We believe you.

📬 How to Start a Return

Just email support@grandmabeauty.com with:

  • Your full name

  • Order number

  • A few words on why you’re returning

  • Photos, if relevant

We’ll reply within 2 business days with instructions. Don’t send anything until you’ve heard back - returns without approval will be rejected and returned to sender (a.k.a. you).

🧠 Legal Note, Because We Have to

This policy complies with U.S. and Canadian consumer protection laws. Grandma Beauty reserves the right to update or modify this policy at any time without notice (though we usually don’t do that just for fun).

Abuse of this policy, including excessive returns, fraudulent claims, or chargebacks without cause, may result in account suspension, denial of service, and possible investigation under applicable fraud statutes.

🔹 Questions? Concerns? Compliments?
We're always listening: support@grandmabeauty.com